Major Incident Management (MIM) Dashboard

Welcome to the OIT Major Incident Management (MIM) Dashboard — 24x7 information for all major incident management.

Any major incident (service interruptions) that impacts our OIT services will be posted on this Major Incident Management Dashboard. The Service Desk will no longer send these types of notifications. From this dashboard, users can subscribe to receive email notifications about events for their own agency and/or other agencies as it happens or as daily or weekly summaries. This information will also be available on this site 24 hours a day, seven days a week, whether or not you subscribe.


Users can now subscribe to receive email notifications about incidents for their own agency and/or other agencies. 

To receive notifications, click on the agency tab(s) above you are interested in and sign up by clicking on the blue "Join group" button.

This is for major incidents only. Users will continue to receive Service Alerts for planned and emergency maintenance.


  • Major Incident Metrics...What do we do with the data? Since the Major Incident Management Process was formalized in April of this year, we have started collecting data from each Major Incident that occurs. The goal of this action is ...
    Posted Aug 4, 2015, 11:08 AM by Robert Nessler - OIT
  • Why Does OIT Focus So Strongly On Process? Having put time in at multiple levels during my career path, I often questioned many of the policy and procedure changes that were implemented across IT organizations without adequate information ...
    Posted Jun 24, 2015, 7:45 AM by Robert Nessler - OIT
  • You spoke, OIT listened! The Birth of the Major Incident Management Dashboard As part of OIT's efforts to better provide the services used by state agencies and as part of a major incident management initiative, we talked with our Service Desk ...
    Posted Mar 19, 2015, 9:57 AM by Robert Nessler - OIT
Showing posts 1 - 3 of 3. View more »


Keith Rudder
ITSM Analyst

Heather Waite
ITSM Analyst

Robin Hartwig
ITSM Analyst